At, we strive to provide excellent service and ensure a smooth shopping experience for our customers. This fulfillment policy outlines the guidelines and procedures we follow to process and deliver orders for band merchandise purchased on our website. Please read this policy carefully before placing an order.

Order Processing:

1. Order Confirmation: Once you complete your purchase on, you will receive an email confirmation with the details of your order. Please review this confirmation to ensure accuracy. If you notice any discrepancies, please contact our customer support immediately at

2. Order Processing Time: We aim to process and ship orders as quickly as possible. Typically, order processing takes 1 to 3 business days, excluding weekends and holidays. During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.

3. Out of Stock Items: In the rare event that an item you ordered is out of stock, we will notify you promptly. You will have the option to either receive a refund for the out-of-stock item or choose an alternative item of equal value. We apologize for any inconvenience caused by out-of-stock items.


1. Shipping Methods: We offer various shipping methods to accommodate your preferences and location. During the checkout process, you can select your preferred shipping method. The available options and associated costs will be displayed.

2. Shipping Time: The estimated shipping time depends on the shipping method selected and your location. Please note that the estimated shipping time is provided by the shipping carrier and may vary due to factors beyond our control, such as weather conditions or customs delays for international orders.

3. Tracking Information: Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please allow a few hours for the tracking information to become available after receiving the email.

4. Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or non-delivery due to incorrect or insufficient address information. If you need to make any changes to your shipping address after placing an order, please contact our customer support as soon as possible.

Returns and Exchanges:

1. Returns: We strive to provide high-quality merchandise that meets your expectations. If you receive a defective or incorrect item, please contact our customer support within 7 days of receiving your order. We will guide you through the returns process and provide a suitable resolution.

2. Exchanges: We currently do not offer exchanges for different sizes or designs. If you wish to exchange an item, please follow the returns process mentioned above and place a new order for the desired item.

3. Refunds: Refunds for returned items will be processed once we receive the returned merchandise and verify its condition. The refund will be issued to the original payment method used during checkout. Please allow up to 10 business days for the refund to reflect in your account.

Please note that certain items, such as digital downloads, personalized merchandise and VIP experiences, may not be eligible for returns or refunds. Any exceptions to our return policy will be clearly stated on the product page.

If you have any questions or need further assistance regarding our fulfillment policy, please don’t hesitate to contact our customer support team. We are here to help and ensure your satisfaction with every aspect of your shopping experience at

Last updated: 7/10/23

Note: This fulfillment policy is subject to change without prior notice. Please refer to the most recent version available on our website.

Share This